a European third-party logistics provider operating an omnichannel fulfillment warehouse
How a European 3PL Raised Picking Performance 50% With Mobile Rack Robots
A documented European 3PL reports 50% higher picking performance after an eight-week RackBot go-live with 15 mobile robots serving omnichannel clients.
- 50%
- Pick gain
- 8 wks
- Install
- 15
- Mobile bots
- 13K
- Bin slots
Based on a documented real-world deployment. Figures are from public reporting; the organization is not named.
Omnichannel peaks strained manual picking
A European third-party logistics provider serves online retailers and automotive clients from a compact fulfillment building. Order mix shifted quickly between channels, and manual picking could not keep pace during seasonal spikes.
Leadership wanted higher picking performance without a full building shutdown or a rigid conveyor grid. Customer WMS integrations had to stay flexible as new accounts onboarded.
- Peak events like Black Friday tested delivery reliability
- Limited floor space for traditional automation
- Multiple customer WMS interfaces to support
RackBot compact goods-to-person in eight weeks
The operator installed a compact mobile rack robot system with about 13,000 double-deep storage locations and a swarm of 15 robots. Ten units ran routes while five charged, with roaming designed to keep availability high.
Installation and commissioning finished in eight weeks with IT interfaces so customer orders flow into robot tasks automatically. The site launched in late 2024 with an online retailer as the first account, then added an automotive customer after peak season tests.
- Integrate customer WMS orders to robot work queues
- Stress-test during Black Friday and holiday volume
- Onboard a second customer after peak validation
Measured picking lift after startup
Public case reporting states picking performance increased by 50 percent after the RackBot system reached steady operation. The warehouse passed peak-season stress tests for its first online retail client before expanding to additional accounts.
Leadership described the site as a powerful omnichannel hub within three months of startup and began planning further automation modules to raise utilization.
What this means for US 3PL leaders
This documented deployment is not a Service Robot Co. client story. It shows how goods-to-person automation can lift pick rates in a dense building when integration and peak testing are part of the plan.
Service Robot Co. selects warehouse robot platforms that fit your slotting and WMS, finances units monthly, and services them through a nationwide network of regional service engineers. A free site assessment and robot pilot program help you prove throughput before peak season.