It breaks? One call.
One phone number, not four vendors. 10-minute remote triage first. Then 24-hour nationwide on-site dispatch, and 24/7 for emergencies. Backed by Regional service engineers across the US.
Every robot we deploy stays supported.
A robot that breaks and sits there isn't automation — it's a liability. Service is one of our six steps, not an afterthought bolted on after the sale. Every robot we deploy and service — cleaning, delivery, AMR, cobots, security — runs through the same support line.
Remote triage first.
Call in, and 80% of issues get solved in 10 minutes by phone. No truck, no waiting.
On-site when it needs it.
24-hour nationwide dispatch gets an engineer to your floor.
Never off after hours.
24/7 emergency response for anything that can't wait.
Three tiers. One number to call.
Support & service
Service nationwide.
- 24-hour nationwide on-site dispatch.
- 10-minute remote triage during business hours — One in three issues never needs a truck.
Coverage
Service nationwide.
Service nationwide. Regional service engineers and depots in all 50 US states, 85+ metros with closest-hub dispatch. 10-minute remote triage, 24-hour on-site dispatch, 24/7 emergency response.
All 0
US states covered
0+
metros with closest-hub dispatch
Regional
service engineers and depots in all 50 states
Remote triage
10-minute remote triage during business hours
Nationwide dispatch
24-hour nationwide on-site dispatch
Emergency response
24/7 emergency response
Same-day response in New York, LA, Chicago, Dallas–Fort Worth, the Bay Area, Boston, Atlanta, Houston, and Phoenix.
Service is step six, not an afterthought.
Design, integrate, deploy, finance, train, service — one partner runs all six, so support isn't a separate contract you have to chase down later. Read the full model on About.
Common questions
- What happens when a robot goes down?
- You call one number. Remote triage happens first — most issues (80%) get solved over the phone in 10 minutes. If it needs hands on-site, an engineer is dispatched within 24 hours nationwide. Anything urgent gets 24/7 emergency response.
- Do you service every robot you deploy, or just some categories?
- Every robot we deploy and service — cleaning, delivery, AMR, cobots, security — runs through the same service network. One number regardless of robot type.
- How fast can someone actually get to my site?
- 24-hour nationwide on-site dispatch everywhere we cover. In New York, LA, Chicago, Dallas–Fort Worth, the Bay Area, Boston, Atlanta, Houston, and Phoenix, response is same-day.
- Is this only for robots I financed or bought through you?
- Service comes with every deployment we run, whatever the financing structure. Talk to us about your site and we’ll scope what’s covered.
- What’s the difference between calling you and calling the OEM?
- The OEM sells the machine. We’re the ones who answer when it stops working — triage, dispatch, and follow-through, on one call, backed by a US engineer network.
Get a free site assessment.
We'll walk your floor, learn the job, and tell you which robot fits — and exactly what service looks like once it's running.
Find the robot that fits your site.
Free site assessment. We tell you what actually works before you spend a dollar.