Who this covers
Service Robot Co. (legal name XEngineering, LLC, doing business as Service Robot Co.) operates servicerobotco.com. This policy covers what happens to your information when you visit the site, request a quote, or contact us.
What we collect
When you request a quote or contact us:
- Name, email, phone number, company name
- What you tell us about your job - robot type, site, timeline
When you browse the site:
- Standard analytics data - pages viewed, general location, device type
- No payment information. We don't take payments on the site.
We collect information to respond to you and understand how our website is used.
Website behavior analytics
We use PostHog to understand visits, clicks, scrolling, navigation, section visibility and active viewing time, button visibility, hover time, downloads and outbound clicks on our public website. We also measure form starts, field interactions, validation failures and submission outcomes, plus website speed and browser errors with error messages removed. This includes heatmaps and masked session recordings. Form values, messages and uploaded files are excluded, and text is masked in recordings. We do not use this tracking on our internal portal or signing pages.
This tracking is enabled by default on our public website. PostHog uses browser storage to distinguish visits. On your first visit a banner lets you accept or decline it, and you can turn it off below at any time and still use the website. We remember your choice in this browser, preserve previous opt-outs, and turn this tracking off when your browser sends Global Privacy Control. Our basic Vercel traffic analytics are separate from this behavior tracking.
Website behavior analytics: checking preferences.
How we use it
- To answer your quote request and follow up
- To understand which pages are useful, so we can improve the site
- To send you information about your job - never unrelated marketing without your OK
We do not sell your information. Ever.
Who we share it with
- Service providers who help us run the site and respond to leads (hosting, email, scheduling) - bound to use your data only to provide that service.
- Robot manufacturers, only when needed to deploy and service the specific robot you're renting or buying.
- Law enforcement, only if legally required.
We do not share your information for anyone else's marketing.
Your choices
- Ask us what we have on you, or ask us to delete it - email team@servicerobotco.com.
- Opt out of any email at any time using the unsubscribe link.
- Turn off cookies in your browser - the site still works, quotes just take a little longer to prefill.
Contact
Questions about this policy or your data:
Service Robot Co.
team@servicerobotco.com
38 Bluxome St, Suite 4, San Francisco, CA 94107
See also: Terms of Use · Get a quote · About Service Robot Co.