Florida Hospital Delivery Robot Pilot Reports 99.8% Reliability at 50 Runs a Day

A hospital runs on small trips

A hospital pharmacy and supply team measures its day in trips. Medications, lab specimens, linens and supplies move between floors, and each trip pulls a nurse or porter away from the bedside. The work is repetitive, time sensitive and rarely noticed until it runs late.

Corridors are crowded and elevators are shared, so a late supply run can hold up a procedure or a discharge. Leaders who want to return clinical hours to patient care need a delivery method that is predictable, traceable and safe around patients and visitors.

This Florida hospital tested that idea in 2025 with a delivery pilot. The question was whether autonomous robots could carry pharmacy and supply loads reliably enough to earn a regular place in daily operations.

• Medication and supply runs that compete with bedside care
• Shared elevators and busy corridors that make timing hard to hold
• Staff time spent on trips that do not need a human

A pilot sized to real traffic

The pilot ran autonomous delivery robots on hospital routes at about 50 deliveries a day. That volume gave the team a working count of real runs, not a demonstration staged for visitors.

Route setup, door and elevator access, and clear handoffs between robot and staff decide whether a pilot survives its first month. The robot matters, but the floor it travels is what the pilot is really testing.

• Map the delivery routes and confirm door and elevator access
• Run the pilot at about 50 deliveries a day on those routes
• Record the outcome of every delivery for review
• Carry the measured results into a later rollout

Reliability reported, projections kept apart

The pilot reported a 99.8% delivery success rate across about 50 deliveries a day. This is a reliability figure from the pilot itself, not an audited outcome, so it describes how the robots performed on those routes and no others.

A 99.8% rate works out to roughly one failed delivery in every 500 runs. At about 50 runs a day that is a small count, but each miss still needs an explanation, a record and a clear way to finish the run.

A later rollout projected more than 150 clinical hours returned to care staff each month. That figure is a projection for the expansion, not a result the pilot achieved, and it should be treated as a target to measure against.

What a robot lease looks like for a team like this

Service Robot Co. is a full service, OEM neutral commercial robot integrator for US businesses. We select the right robots across manufacturers, then finance, deploy, integrate, train and service every unit through a nationwide US engineer network. One partner covers the whole lifecycle, from site assessment to go live support.

For a hospital weighing a delivery pilot, the path begins with a site assessment that maps routes, doors and elevator access. A fixed robot lease payment is quoted after that assessment, on a three year lease, so the cost is defined before the first run. Robot lease options are easier to compare once the routes are mapped.