a care home in Taiwan
A Care Home in Taiwan Returns Over 1,500 Staff Hours a Year With a Service Robot
A care home in Taiwan reports a service robot freed 250 minutes of routine work a day, returning over 1,500 staff hours a year to direct resident care.
Deployment at a glance
- 250 min
- routine work replaced per day, vendor reported
- 1,500+
- staff hours returned per year, 2025 figure
- 800+
- beds in the care home
- 83+
- average resident age in years
Based on a documented real-world deployment. Figures are from public reporting; the organization is not named.
Routine work that never switched off
A care home with more than 800 beds, where residents average over 83 years old, runs around the clock. Supplies have to move from store rooms to wards every day, and someone has to watch the floors through the night.
Those tasks are necessary, but they are not the work the home exists to do. Carrying supplies across a large building and holding overnight rounds that check vital signs and bed exit events pull staff hours away from residents.
- Daytime supply delivery across a building of more than 800 beds
- Nighttime rounds that monitor vital signs and bed exit events
One robot, two shifts, three partners
The home ran the deployment as a joint effort with the robot supplier and a medical technology partner. The robot is a multi shelf, integrated convenience class autonomous mobile robot, and the supplier handled its deployment and integration.
The robot took on two kinds of work. It carries supplies in the daytime and runs patrols at night, so one platform covers both shifts.
- Robot: multi shelf, integrated convenience class autonomous mobile robot
- Daytime work: supply delivery
- Night work: patrols that monitor vital signs and bed exit events
- Roles: the home, the robot supplier and a medical technology partner
Hours returned, split by shift
According to the robot supplier, the robot replaces about 250 minutes of routine work per day, based on the facility's figures. That time breaks into about 150 minutes of daytime supply delivery and about 100 minutes of nighttime patrols.
Across a year, the supplier reports more than 1,500 labor hours returned, a figure it dates to 2025. Those hours are the staff time the robot took over, and it is the time the home now has back.
The supplier also notes that the deployment received a 2025 new venture procurement award from Taiwan's Ministry of Economic Affairs.
What this means for senior living operators
Service Robot Co. is a full service, OEM neutral commercial robot integrator for US businesses. We select the right robots across manufacturers, then handle robot deployment and integration, training and service through a nationwide US engineer network, so one partner covers the whole lifecycle.
Operators weighing service robot leasing start with a site assessment. We lease robots through financing on a three year lease, with one fixed payment quoted after that assessment, so the figure is known before anything is installed.
This Taiwanese deployment is a documented example we analyze, not a project we ran. Its practical lesson is simple: measure the routine minutes first, then match the robot to them.
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