Looking at Bear Robotics? Talk to us first.
One company picks the machine, leases it, deploys it, trains your crew and services it.
- All 50
- US states served
- 10 min
- 24/7 triage
- 24/7
- emergency response
Updated October 2026
Bear Robotics is a Redwood City, California maker of the Servi food-running robots, now majority-owned by LG Electronics. Service Robot Co. is a different kind of company. We pick the right machine for your site, lease it on a 3-year lease with a $1 buyout, deploy it, train your crew and service it.
Who is Bear Robotics?
TechCrunch reported in January 2025 that LG Electronics took a 51 percent majority stake in Bear Robotics and intends to integrate it with its commercial robot unit, LG CLOi Robots. Source
Service Robot Co. is not affiliated with Bear Robotics, and this page is not from Bear Robotics.
What do public sources say about ordering direct?
Outside sources, quoted and linked. Check each point on your own sites.
The Tucson Citizen reported that a Servi at one Arizona restaurant needed several reboots on a single day in January 2023. Co-founder Juan Higueros said the bug was fixed remotely, and the owner decided to keep the robot.
Restaurant Dive reported in August 2022 that Brinker paused its Bear Robotics test at Chili’s. That was Brinker’s call. Its CEO said the company would stop projects it did not have a “line of sight to a return on the business”
Where does it fit on your site?
Who asks about Bear Robotics?
TechCrunch says LG Electronics took a majority stake in January 2025 and plans to bring Bear together with its commercial robot unit. Searchers for Bear are mostly restaurant and hotel operators checking a vendor. They want to know who stands behind the machine, not just what it does. Ask any maker how ownership changes would affect your support, parts and software. We pick machines across brands, so your support does not depend on one maker. Source
What does a Friday night need?
The Tucson Citizen reported that one restaurant’s Servi needed several reboots in a day, and the maker fixed the bug remotely. That is a good example of what a restaurant needs: a remote fix and a person to call. We set up the escalation path with your manager and keep the restart steps on a card by the station. Write the restart steps down so any shift lead can follow them. Source
How does a pilot go?
Run a short pilot on your own busiest shift, not a quiet one. Watch routes, charging, how guests react and how staff use it. Brinker’s test across its restaurants ended as a business decision by Brinker, which is a reminder to define what success means before you start. We agree measures with you at the site assessment. A pilot with a clear exit is easier to say yes to. Source
What does week one look like?
We walk the floor, plan routes, charging and Wi-Fi, and decide who owns the robot on each shift. On install day we run real service with your crew beside us. After that we check usage, adjust routes and retrain staff where needed. If a different machine fits your room better than a Servi, we say so at the assessment, because the room decides the machine.
Why talk to an integrator first?
Going direct to one maker gets you that maker’s machine. Service Robot Co. starts from your site instead. We pick the right machine for it, lease it to you, deploy it, train your team and service it. One company owns the result.
Integrator, dealer or buying direct: how they compareHow does the lease work?
A 3-year lease with a $1 buyout at the end. You see the terms before you commit.
Assess
A free site assessment of the floors, routes and hours you want to cover. We look at the layout, the people and the work.
Lease
We pick the right machine for your site and quote a 3-year lease with a $1 buyout at the end.
Deploy and train
We map the site, set the routes and no-go areas and train your team to run the robot day to day.
Service
One number when something stops. Support, service engineers, check visits and a warranty are listed below.
What should you ask before you sign?
Ask these of Bear Robotics, of us, or of anyone selling you a robot.
- Who services the robot in my state, and what is their response time?
- How would an ownership change at the maker affect my parts and support?
- Are there software or cloud fees beyond the machine?
- Who owns the map and the usage data?
- What does a remote fix cover, and when does someone come on site?
- Can I switch to a different machine during the term if it does not fit?
- Who trains my crew and handles retraining when staff turn over?
- How do I define success for a pilot, and who measures it?
RoboCare™
Service nationwide.
- 24/7 support.
- 10-minute technical-specialist triage.
- Regional service engineers in every state we service.
- 3 check visits a year.
- 12-month warranty.
Who should go direct to Bear Robotics instead?
Going direct is the right call for some buyers. We would rather say so than take a lease that does not fit.
- You know you want Bear Robotics’ machines and only need that one maker.
- You want to manage install, training and service directly with the maker.
- You run a single restaurant with one simple route.
- If no robot fits your site yet, we will say so at the assessment.
Common questions
Go deeper
Start with a free site assessment.
Tell us the site and the job. We walk it, tell you which robot fits and quote the lease before you commit.
Find the robot that fits your site.
Free site assessment. We tell you what actually works before you spend a dollar.