Looking at Kiwibot? Talk to us first.
One company picks the delivery machine, leases it, deploys it and services it.
- All 50
- US states served
- 10 min
- 24/7 triage
- 24/7
- emergency response
Updated October 2026
Kiwibot is a campus and sidewalk delivery robot company that relaunched as Robot.com in October 2025. Service Robot Co. is a different kind of company. We pick the right machine for your site, lease it on a 3-year lease with a $1 buyout, deploy it, train your crew and service it.
What happened to Kiwibot?
Robotics and Automation News reported on October 31, 2025 that Robot.com, formerly Kiwibot, had officially launched, and that Sodexo has deployed its delivery robots on college campuses since 2021. Source
Service Robot Co. is not affiliated with Kiwibot, and this page is not from Kiwibot.
What should you ask any campus delivery vendor?
Outside sources, quoted and linked. Check each point on your own sites.
The Comenian, Moravian University’s student paper, reported in March 2023 that the university ended its Kiwibot arrangement through Sodexo because students were not using the service. The paper says Sodexo took financial responsibility for not vetting the vendor enough.
Reporter Timothy B. Lee wrote in October 2022 that his one Kiwibot order needed help crossing the street and took more than 30 minutes, against about 10 for a Starship order. It is one reporter and one order.
Where does it fit on your site?
Where does sidewalk and campus delivery fit?
Robotics and Automation News says Sodexo has deployed Robot.com’s delivery robots on college campuses since 2021. Campus delivery works when there are enough orders, clear paths and a food service provider who promotes it. The Comenian’s account of Moravian shows a small campus where students did not use the service. Check demand and routes before you commit. We help you plan that. Source
What does a delivery route need?
Outdoor robots need curb cuts, crossings, weather plans and, in some cities, a permit. Ask who handles permits, who sets up routes and who updates them when a path changes. Timothy B. Lee’s 2022 account of one order that needed help crossing a street is a reminder to test your own route first. We plan the route with you. Test the route on a rainy evening before you commit. Source
What does staff keep doing?
Kitchen staff still prepare and load orders, and a person still handles problems at the handoff. A delivery robot adds a step to the kitchen workflow. We train the people who load and release orders and agree who answers when a robot is stuck outside. Without that handoff plan, a robot waiting at a door can hold up the whole kitchen line, so we write it down before launch. Source
What does week one look like?
We check demand and routes first, including crossings, curbs, weather and any permit. Then we plan who loads orders and who answers when a robot is stuck. On launch day we run real orders with your team. In the first weeks we review usage and adjust the route. If the site does not suit a delivery robot yet, we say so at the assessment.
Why talk to an integrator first?
Going direct to one maker gets you that maker’s machine. Service Robot Co. starts from your site instead. We pick the right machine for it, lease it to you, deploy it, train your team and service it. One company owns the result.
Integrator, dealer or buying direct: how they compareHow does the lease work?
A 3-year lease with a $1 buyout at the end. You see the terms before you commit.
Assess
A free site assessment of the floors, routes and hours you want to cover. We look at the layout, the people and the work.
Lease
We pick the right machine for your site and quote a 3-year lease with a $1 buyout at the end.
Deploy and train
We map the site, set the routes and no-go areas and train your team to run the robot day to day.
Service
One number when something stops. Support, service engineers, check visits and a warranty are listed below.
What should you ask before you sign?
Ask these of Kiwibot, of us, or of anyone selling you a robot.
- Is the maker now Kiwibot or Robot.com, and who is my contract with?
- Who handles permits and route setup in my city?
- Who services the robots near my site, and how fast?
- What do usage reports show, and who owns the data?
- What if students or guests do not use it? How do I exit?
- How does the robot perform at night and in rain?
- Are there software or platform fees?
- Can I switch machines if the site does not suit this one?
RoboCare™
Service nationwide.
- 24/7 support.
- 10-minute technical-specialist triage.
- Regional service engineers in every state we service.
- 3 check visits a year.
- 12-month warranty.
Who should go direct to Kiwibot instead?
Going direct is the right call for some buyers. We would rather say so than take a lease that does not fit.
- You already know you want this maker’s robots for a campus program.
- Your food service provider already runs the program and handles the vendor.
- You are comfortable owning permits, route setup and support yourself.
- If no robot fits your site yet, we will say so at the assessment.
Common questions
Go deeper
Start with a free site assessment.
Tell us the site and the job. We walk it, tell you which robot fits and quote the lease before you commit.
Find the robot that fits your site.
Free site assessment. We tell you what actually works before you spend a dollar.