Looking at Knightscope? Talk to us first.
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Updated October 2026
Knightscope makes autonomous security robots, including the K5 patrol robot. Service Robot Co. is a different kind of company. We pick the right security robot for your site, lease it on a 3-year lease with a $1 buyout, deploy it, train your team and service it. Tell us the lot, campus or building and the hours.
Who is Knightscope?
Popular Science reports that Knightscope describes its K5 as a fully autonomous security robot with four cameras, and that hospitals, warehouses and malls have used it to patrol. Source
Service Robot Co. is not affiliated with Knightscope, and this page is not from Knightscope.
What should you ask any security robot maker?
Outside sources, quoted and linked. Check each point on your own sites.
Popular Science reported in February 2024 that after a nearly six-month trial, the NYPD ended its use of a K5 subway robot, and that some people said it seemed like “more of an expensive, eye-grabbing gimmick than a meaningful security investment”
amNewYork reported in September 2024 that a mayoral spokesperson said “there is currently no contract in place and the robot is not deployed anywhere”
Where does it fit on your site?
What is Knightscope selling now?
Knightscope's website describes an "Autonomous Security Force" that combines autonomous machines, an AI platform and licensed security agents, under one contract. Read it as a managed security service, not only a robot. Ask exactly which parts of that bundle you are signing for, and which company staffs the human side. Our job is narrower: we look at your site, pick a patrol robot if one fits, lease it, deploy it, train your team and service it, and we tell you when a different security approach is better. Source
Where do outdoor patrol robots fit?
Popular Science reports hospitals, warehouses, malls and other private businesses have used the K5 to patrol their premises, and that it cannot climb stairs. Large lots, campuses and yards with smooth paths are the natural fit. Stairs, tight indoor spaces and sites without clear routes need a different plan. We also plan the human side, because a robot that raises an alert is only useful if someone knows what to do next. Source
What does staff presence look like?
Popular Science reported that in the NYPD trial an officer was regularly seen beside the K5, in part to prevent vandalism. Plan for who responds when the robot sees something, who watches the feed and how guards and robot share the shift. We scope that with you at the site assessment. The same reporting is a fair thing to ask of any security robot seller, including us, before you sign anything. Source
What should you ask about evidence and data?
Knightscope says patrols are logged and sensor checks timestamped. A buyer should ask who owns the footage, how long it is kept, who can view it and what happens to it when the contract ends. Those answers matter more than the robot's shell. Write the answers into the lease so there is no surprise at renewal. Source
Why talk to an integrator first?
Going direct to one maker gets you that maker’s machine. Service Robot Co. starts from your site instead. We pick the right machine for it, lease it to you, deploy it, train your team and service it. One company owns the result.
Integrator, dealer or buying direct: how they compareHow does the lease work?
A 3-year lease with a $1 buyout at the end. You see the terms before you commit.
Assess
A free site assessment of the floors, routes and hours you want to cover. We look at the layout, the people and the work.
Lease
We pick the right machine for your site and quote a 3-year lease with a $1 buyout at the end.
Deploy and train
We map the site, set the routes and no-go areas and train your team to run the robot day to day.
Service
One number when something stops. Support, service engineers, check visits and a warranty are listed below.
What should you ask before you sign?
Ask these of Knightscope, of us, or of anyone selling you a robot.
- Which services are in the contract: machines only, or machines plus a monitoring team and guards?
- Who owns camera footage and patrol data, and how long is it kept?
- Who responds on site when the robot raises an alert?
- What are the site conditions the robot cannot handle, such as stairs, gravel or heavy rain?
- Which software and platform features carry recurring fees?
- Who is my local service contact, and what is the response time?
- What happens if the pilot ends or my site changes?
- How do my insurer and legal team treat the footage and the robot?
RoboCare™
Service nationwide.
- 24/7 support.
- 10-minute technical-specialist triage.
- Regional service engineers in every state we service.
- 3 check visits a year.
- 12-month warranty.
Who should go direct to Knightscope instead?
Going direct is the right call for some buyers. We would rather say so than take a lease that does not fit.
- You already know you want a K5 outdoors and want Knightscope as your only contact.
- You run a campus with an in-house security team that will supervise the robot.
- You would rather manage deployment, training and service yourself.
- If no robot fits your site yet, we will say so at the assessment.
Common questions
Go deeper
Start with a free site assessment.
Tell us the site and the job. We walk it, tell you which robot fits and quote the lease before you commit.
Find the robot that fits your site.
Free site assessment. We tell you what actually works before you spend a dollar.