Looking at Relay Robotics? Talk to us first.
One company picks the machine, leases it, deploys it, trains your crew and services it.
- All 50
- US states served
- 10 min
- 24/7 triage
- 24/7
- emergency response
Updated October 2026
Relay Robotics is a Campbell, California maker of hotel and hospital delivery robots, formerly Savioke. Service Robot Co. is a different kind of company. We pick the right machine for your building, lease it on a 3-year lease with a $1 buyout, deploy it, train your crew and service it.
Who is Relay Robotics?
Robotics 24/7 reported on May 2, 2022 that Savioke rebranded itself as Relay Robotics, based in Campbell, California, with Michael O’Donnell as chairman and CEO. Trade press headlined it as an acquisition of Savioke. Source
Relay Robotics said in that announcement that its service robots have completed more than 1 million deliveries worldwide. Source
Service Robot Co. is not affiliated with Relay Robotics, and this page is not from Relay Robotics.
What should you ask any delivery-robot vendor?
Outside sources, quoted and linked. Check each point on your own sites.
In a 2016 podcast, Steve Cousins, then CEO of Savioke, said engineering handles most cases but new edge cases keep appearing, such as housekeeping carts and trays left in hallways. The interview predates the Relay Robotics name.
Where does it fit on your site?
Where do hotel and hospital robots fit?
Robotics 24/7 describes Relay robots as serving hospitality, healthcare and commercial real estate, and says the Relay+ model includes independent elevator operations. Typical jobs are small deliveries to rooms and units: towels, amenities, supplies. A building with long hallways and elevators gets the most from this kind of robot. A single-floor property gets less. We walk your building before choosing. Source
What does the building need?
Elevator integration, a Wi-Fi signal in every hallway and a charging spot decide success. Steve Cousins said in 2016 that new edge cases keep appearing, such as housekeeping carts and trays in hallways. Plan for them. We map the routes, elevators and lobby with your team before any robot arrives. Bring that list to every vendor you talk to, and ask how each one handles it. Source
What do your staff keep doing?
Front desk and housekeeping staff keep the guest. The robot carries items to the door; people still handle requests, exceptions and the knock. We train the team on loading, sending and restart steps, and agree who responds when a robot stalls in a hallway. Guests notice a robot that knocks and waits; they notice staff who answer faster. Plan the handoff at the door so the two feel like one service, and decide who checks the robot at the start and end of each shift. Source
What does week one look like?
We walk the building with your front desk and housekeeping leads, plan routes and elevator use, and check Wi-Fi in every hallway. On install day we run real deliveries with your team. In the first weeks we review where carts or trays interrupt the route and adjust. One company handles the rollout and answers the phone afterwards. Review the rollout together after the first two weeks and adjust anything that is not working.
Why talk to an integrator first?
Going direct to one maker gets you that maker’s machine. Service Robot Co. starts from your site instead. We pick the right machine for it, lease it to you, deploy it, train your team and service it. One company owns the result.
Integrator, dealer or buying direct: how they compareHow does the lease work?
A 3-year lease with a $1 buyout at the end. You see the terms before you commit.
Assess
A free site assessment of the floors, routes and hours you want to cover. We look at the layout, the people and the work.
Lease
We pick the right machine for your site and quote a 3-year lease with a $1 buyout at the end.
Deploy and train
We map the site, set the routes and no-go areas and train your team to run the robot day to day.
Service
One number when something stops. Support, service engineers, check visits and a warranty are listed below.
What should you ask before you sign?
Ask these of Relay Robotics, of us, or of anyone selling you a robot.
- Who services the robot in my state, and how fast?
- How are elevator handoffs set up, and who maintains the integration?
- What do I do when a cart or tray blocks the hallway?
- What fees come with the software?
- Who owns the delivery data and room maps?
- What changed after the Savioke rebrand for my support and parts?
- Can I switch machines during the term?
- Who trains my crew and retrains new hires?
RoboCare™
Service nationwide.
- 24/7 support.
- 10-minute technical-specialist triage.
- Regional service engineers in every state we service.
- 3 check visits a year.
- 12-month warranty.
Who should go direct to Relay Robotics instead?
Going direct is the right call for some buyers. We would rather say so than take a lease that does not fit.
- You want one maker’s whole stack for hotel or hospital delivery.
- You already know the exact Relay model you want.
- You are comfortable managing install, crew training and support with the maker.
- If no robot fits your site yet, we will say so at the assessment.
Common questions
Start with a free site assessment.
Tell us the site and the job. We walk it, tell you which robot fits and quote the lease before you commit.
Find the robot that fits your site.
Free site assessment. We tell you what actually works before you spend a dollar.